At Prism Coffee Lab, we take pride in roasting exceptional coffee and ensuring that every order meets our high standards. Due to the nature of our products, we do not accept returns on coffee purchases unless the item arrives damaged or there is an issue with the order.

• Damaged or Incorrect Orders: If your coffee arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at orders@prismcoffeelab.com with your order number and photos of the issue. We’ll make it right with a replacement or refund.
• Non-Returnable Items: Since coffee is a perishable product, we cannot accept returns on opened or used coffee.
• Other Merchandise: Non-coffee items (such as apparel or brewing equipment) may be returned within 30 days if unused and in original packaging. Customers are responsible for return shipping costs.

We are committed to your satisfaction, so if you experience any issues with your order, please reach out—we’re happy to help.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.